Salesforce.com Learn & Share
What is a feature of Chatter Answers in a customer portal? Agents can send private Chatter invitations to external customers. Answers from the community and support agents are visible to customers. (828)
Read MoreHow can the system overview page be used? Click on statistics to get more details about an organization’s usage. View usage data and limits for an organization’s custom objects and API. (695)
Read MoreHow can users increase their Chatter influence? Comment on other people’s posts. Share files and links. (675)
Read MoreHow does Smart Search help users find information in Salesforce? Arranges search results from most to least used. Tracks which objects are used and how often. (901)
Read MoreWhat should an administrator consider when setting up Live Agent? Users need object permissions to view chat transcripts. Administrators must enable Live Agent for Service Cloud users. (645)
Read MoreWhat is a consideration when working with Chatter Answers? Case management, portal, and Salesforce Knowledge are configuration requirements. (667)
Read MoreHow can Salesforce Knowledge be used? An administrator can activate and customize the validation status picklist. A support representative can author an article and attach it to an open case. (1193)
Read MoreWhere can an administrator configure the system usage messages that appear on the Force.com home page? System overview page. (573)
Read MoreWhat can a user do when creating a report in the report builder? Add multiple report types to expand the set of data available. Add blocks to display records with no specific related child records. Filter the report to display…
Read MoreHow can an object be modified with schema builder? Create a relationship to a custom object. Add custom fields to a standard object. (645)
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