Salesforce.com Lightning and Lightning Web Component – Learn & Share
Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta Live WebChats is one of the most important feature of Salesforce Service Cloud. It is a pretty powerful tool. Web chat is one such…
Read MoreSkill Based Routing via Salesforce Flow – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned to the agent. Omni-Channel routes the work to the first…
Read MoreSkill Based Routing via Apex in Salesforce – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned to the agent. Omni-Channel routes the work to the…
Read MoreStep by Step about Queue Based Routing in Salesforce – Khyati Mehta Omni-Channel is a Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents. There…
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