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Author: Khyati Mehta

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Configuration SALESFORCE Salesforce Flow

Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta

September 28, 2021September 29, 2021 Khyati Mehta0 Comments

Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta Live WebChats is one of the most important feature of Salesforce Service Cloud. It is a pretty powerful tool. Web chat is one such…

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Configuration SALESFORCE Salesforce Flow

Skill Based Routing via Salesforce Flow – Khyati Mehta

September 16, 2021September 16, 2021 Khyati Mehta0 Comments

Skill Based Routing via Salesforce Flow – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned to the agent. Omni-Channel routes the work to the first…

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Configuration SALESFORCE

Skill Based Routing via Apex in Salesforce – Khyati Mehta

September 7, 2021September 7, 2021 Khyati Mehta0 Comments

Skill Based Routing via Apex in Salesforce – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned to the agent. Omni-Channel routes the work to the…

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Configuration SALESFORCE

Step by Step about Queue Based Routing in Salesforce – Khyati Mehta

August 23, 2021August 23, 2021 Khyati Mehta0 Comments

Step by Step about Queue Based Routing in Salesforce – Khyati Mehta Omni-Channel is a Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents. There…

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SFDC Learn & Share – YouTube

SFDC Learn & Share - YouTube

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Salesforce MVP 2020 – Success Journey

Salesforce MVP 2020 – Success Journey Blog Series

TRAILHEAD PROFILE

https://trailblazer.me/id?uid=sakthivel

Answer Leader @ Salesforce Community

Sakthivel Madesh Answer Leader Trailblazer Community

Top Salesforce Blog 2021 – SFBEN

Top Salesforce Blog 2020 - SFBEN

Top Salesforce Expert – masonfrank

Sakthivel Madesh

Best Salesforce Blogs for Developers – inspire planner

Best Salesforce Blogs for Developers - inspire planner

Salesforce Developer Blog

 Salesforce Developer Blogs

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Salesforce Success Cloud – Tweet

Meet, @msakthivel83 A Sr. Salesforce Developer at Techforce Services, 15x Salesforce Certified, and 5x Trailhead Ranger!

We are grateful for all that this #SalesforceAnswersLeader brings to the #TrailblazerCommunity.

See how he tackles this question about Activites: https://t.co/f1RerAHPaC pic.twitter.com/qFIWdZNklB

— Salesforce Success Cloud (@asksalesforce) March 19, 2019

SFDC Hero of the Month – July 2019

Hey Guys, Its time to announce the results of #SFDC hero of the month July and he is none other than the most reputed and highly dedicated Mr. Shakthivel. Congrats @msakthivel83 #SalesforceOhana #saasnic #sfdc #Congratulations pic.twitter.com/cc5xizcH3n

— SFDC Hero of the Month (@SFDC_HERO) July 31, 2019

#Congratulations @msakthivel83 #Hero ofthe month #july2019

LinkedIn - https://t.co/HaFEWEiGHm
Twitter - https://t.co/0qfxfr0Neq
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YouTube - https://t.co/szGuHZaXXg pic.twitter.com/aQv1rH4GdF

— SFDC Hero of the Month (@SFDC_HERO) July 31, 2019
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