Case detail to open an Salesforce Service Console page from an external URL
Case in Salesforce is normally pretty simple way to append case id like below:
https://cs18.mysalesforce.com/{Case.Id}
the above to open in Classic view or Lightening based on the user settings, if need to open in the Salesforce service console then follow the below steps
Your Salesforce URL:
https://cs18.mysalesforce.com/console?tsid=02u2800000149Af#%2F500N000000CSc8j
Here:
https://cs18.mysalesforce.com/ – Salesforce URL (Production or Sandbox or Developer Org)
tsid – Your console app ID (Setup -> Build -> Create -> Apps) click the respective apps and see the apps id in the URL.
append your case id along with “#%2F”
500N000000CSc8j – Salesforce Case ID
https://cs18.mysalesforce.com/console?tsid={Tab.Id}#%2F’+{Case.Id}
