Case detail to open an Salesforce Service Console page from an external URL

Case in Salesforce is normally pretty simple way to append case id like below:{Case.Id}

the above to open in Classic view or Lightening based on the user settings, if need to open in the Salesforce service console then follow the below steps

Your Salesforce URL:

Here: – Salesforce URL (Production or Sandbox or Developer Org)
tsid – Your console app ID (Setup -> Build -> Create -> Apps) click the respective apps and see the apps id in the URL.
append your case id along with “#%2F”
500N000000CSc8j – Salesforce Case ID{Tab.Id}#%2F’+{Case.Id}


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3x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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