How can an administrator customize opportunity teams? Choose 3 answers Define approval processes. Create page layouts. Define validation rules. Add custom fields. Define workflow rules
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What is a capability of joined reports? Choose 2 answers Export the data to a spreadsheet. Add conditional highlighting to the data. Schedule and email the report. Add the joined …
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What types of reports are supported by Forecasts? Choose 2 answers Forecasting Items Forecasting History Forecasting Hierarchy Forecasting Quotas
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What is the purpose of the Ideas community? Choose 2 answers Allow Service Cloud portal users to post ideas by logging cases. Provide access to articles that answer questions around …
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What is a capability of Case Feed? Choose 2 answers Track Chatter Answers posts, Live Agent chat transcripts, and social posts from Facebook and Twitter. Track community feedback and votes …
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What is a capability of Visual Workflow? Choose 2 answers Allow a user to select multiple choices for a question. Allow a user to select the time from a popup …
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What is a function of Chatter polls? Report on activity levels of followers and group members. View hashtag usage among followers and group members. Request votes from followers and group …
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An administrator needs to create a permission set for users with different license types. What should the user license setting be
An administrator needs to create a permission set for users with different license types. What should the user license setting be? All None Standard Salesforce Note: Select the type of …
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What is a capability of Chatter Answers when using the Service Cloud Console? Choose 2 answers Support agents can invite customers into a private Chatter group. Administrators can create custom …
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How can an administrator use the Case to Data Category Mapping feature in Salesforce Knowledge?
How can an administrator use the Case to Data Category Mapping feature in Salesforce Knowledge? Allow support agents to create and manage data categories. Pre-populate article search filters based on …