How can a customized opportunity team be used? Choose 2 answers Display the opportunity amount split for each team member. Email team members when they are added to an opportunity …
SALESFORCE
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How can an administrator enhance Case Feed? Choose 2 answers Allow support users to save email drafts and submit emails for approval. Configure a custom button in the Email publisher …
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How can an administrator control which Salesforce Knowledge articles are visible to customers in the Service Cloud portal
How can an administrator control which Salesforce Knowledge articles are visible to customers in the Service Cloud portal? Assign article type visibility using roles. Assign article type visibility using custom …
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What is a feature of Chatter Answers in a customer portal? Agents can send private Chatter invitations to external customers. Answers from the community and support agents are visible to …
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How can the system overview page be used? Click on statistics to get more details about an organization’s usage. View usage data and limits for an organization’s custom objects and …
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How can users increase their Chatter influence? Comment on other people’s posts. Share files and links.
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How does Smart Search help users find information in Salesforce? Arranges search results from most to least used. Tracks which objects are used and how often.
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What should an administrator consider when setting up Live Agent? Users need object permissions to view chat transcripts. Administrators must enable Live Agent for Service Cloud users.
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What is a consideration when working with Chatter Answers? Case management, portal, and Salesforce Knowledge are configuration requirements.
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How can Salesforce Knowledge be used? An administrator can activate and customize the validation status picklist. A support representative can author an article and attach it to an open case.