How can a support agent use Salesforce Knowledge?

A. View history of article publishing events, versions, and field changes.
B. Publish an article to the public knowledge base from the Case Detail page.
C. Embed video content into articles using the HTML editor.
D. Search for customer-facing articles by using the Portal Status filter.

 

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I am Sakthivel Madesh, a certified Salesforce Developer & Administrator working on Salesforce Technology since 2011. I am currently working in IBM Austraila as Sr. Salesforce Developer. I have worked on multiple technologies Like PHP, Java, Salesforce, I am very passionate about Salesforce and to earn 10 Salesforce Certification. I love Trailhead for learning Salesforce Skill and Become a Trailhead Ranger too. I Love to Learn & Share my Salesforce knowledge to Salesforce Learners/Beginner using My Blog and Salesforce Community.

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How can a support agent use Salesforce Knowledge?

Embed video content into articles using the HTML editor.
View history of article publishing events, versions, and field changes.

(24)

Written by 

I am Sakthivel Madesh, a certified Salesforce Developer & Administrator working on Salesforce Technology since 2011. I am currently working in IBM Austraila as Sr. Salesforce Developer. I have worked on multiple technologies Like PHP, Java, Salesforce, I am very passionate about Salesforce and to earn 10 Salesforce Certification. I love Trailhead for learning Salesforce Skill and Become a Trailhead Ranger too. I Love to Learn & Share my Salesforce knowledge to Salesforce Learners/Beginner using My Blog and Salesforce Community.

Leave a Reply