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How can a support agent use Salesforce Knowledge

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by October 26, 2012 Release, SALESFORCE

How can a support agent use Salesforce Knowledge?

A. View history of article publishing events, versions, and field changes.
B. Publish an article to the public knowledge base from the Case Detail page.
C. Embed video content into articles using the HTML editor.
D. Search for customer-facing articles by using the Portal Status filter.

 

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How can a support agent use Salesforce Knowledge?

Be First!
by October 8, 2012 Uncategorized

How can a support agent use Salesforce Knowledge?

Embed video content into articles using the HTML editor.
View history of article publishing events, versions, and field changes.

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