How can a support agent use Salesforce Knowledge?

A. View history of article publishing events, versions, and field changes.
B. Publish an article to the public knowledge base from the Case Detail page.
C. Embed video content into articles using the HTML editor.
D. Search for customer-facing articles by using the Portal Status filter.

 

Written by 

2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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How can a support agent use Salesforce Knowledge?

Embed video content into articles using the HTML editor.
View history of article publishing events, versions, and field changes.

Written by 

2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

Leave a Reply

Your email address will not be published. Required fields are marked *