How can an administrator control which Salesforce Knowledge articles are visible to customers in the Service Cloud portal? 

Assign article type visibility using roles.
Assign article type visibility using custom components.
Assign data category visibility using profiles.
Assign data category visibility using roles.

 

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2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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