How can an administrator enhance Case Feed?
Choose 2 answers

Allow support users to save email drafts and submit emails for approval.
Configure a custom button in the Email publisher for SoftPhone functionality.
Add columns to the default three-column Case Feed page layout.
Customize where the publisher menu appears and which publishers to display.

 

Written by 

2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

Leave a Reply

Your email address will not be published. Required fields are marked *

*