How can an administrator enhance Case Feed?
Choose 2 answers

Allow support users to save email drafts and submit emails for approval.
Configure a custom button in the Email publisher for SoftPhone functionality.
Add columns to the default three-column Case Feed page layout.
Customize where the publisher menu appears and which publishers to display.

 

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I am Sakthivel Madesh, a certified Salesforce Advanced Developer & Administrator working on Salesforce Technology since 2011. I am currently working in Techforce Services as Sr. Salesforce Developer. I have worked on multiple technologies Like PHP, Java, Salesforce, I am very passionate about Salesforce and to earn 15x Salesforce Certification. I love Trailhead for learning Salesforce Skill and Become a Trailhead 5x Ranger too. I Love to Learn & Share my Salesforce knowledge to Salesforce Learners/Beginner using My Blog and Salesforce Community.

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