How can an administrator enhance Case Feed?
Choose 2 answers

Allow support users to save email drafts and submit emails for approval.
Configure a custom button in the Email publisher for SoftPhone functionality.
Add columns to the default three-column Case Feed page layout.
Customize where the publisher menu appears and which publishers to display.


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Salesforce MVP | Lightning Champion | 17x Salesforce Certified | Application Architect | 7x Trailhead Ranger | Techforce Services | Australia

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