How can an administrator use Salesforce Knowledge?

A. Create Knowledge Actions for article type approval processes.
B. Enable history tracking for specific articles.
C. Assign an article approval step to an individual or a queue.
D. Change the default number of events tracked per article.

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2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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How can an administrator use Salesforce Knowledge?

Create Knowledge Actions for article type approval processes.

Enable history tracking for specific articles.

Written by 

2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

Leave a Reply

Your email address will not be published. Required fields are marked *