How can an administrator use the Case to Data Category Mapping feature in Salesforce Knowledge?

Allow support agents to create and manage data categories.
Pre-populate article search filters based on the values of case fields.
Control data category visibility using permission sets and profiles.
Track article history to see which users made changes to articles.

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2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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