How can Salesforce Knowledge be used in the Salesforce Console?

A sales rep can search for articles using the Knowledge footer while viewing an opportunity.
A support agent can track the status of articles using the interaction log layout.
A support agent can create an article from the Knowledge widget without leaving the case.
A sales rep can create an article from the Solutions related list on an opportunity.


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I am Sakthivel Madesh, a certified Salesforce Developer & Administrator working on Salesforce Technology since 2011. I am currently working in IBM Austraila as Sr. Salesforce Developer. I have worked on multiple technologies Like PHP, Java, Salesforce, I am very passionate about Salesforce and to earn 10 Salesforce Certification. I love Trailhead for learning Salesforce Skill and Become a Trailhead Ranger too. I Love to Learn & Share my Salesforce knowledge to Salesforce Learners/Beginner using My Blog and Salesforce Community.

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