How can Salesforce Knowledge be used in the Salesforce Console?

A sales rep can search for articles using the Knowledge footer while viewing an opportunity.
A support agent can track the status of articles using the interaction log layout.
A support agent can create an article from the Knowledge widget without leaving the case.
A sales rep can create an article from the Solutions related list on an opportunity.

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3x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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