How can the Knowledge sidebar in the Service Cloud console be used?

A.     To display closed cases related to a new case
B.     To display articles related to the subject of a case
C.     To identify other agents who have worked on a case
D.     To provide links to collaboration resources for agents

Written by 

2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

Leave a Reply

Your email address will not be published. Required fields are marked *