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How can the Knowledge sidebar in the Service Cloud console be used

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by October 28, 2012 Release, SALESFORCE, Sprint 11

How can the Knowledge sidebar in the Service Cloud console be used?

A.     To display closed cases related to a new case
B.     To display articles related to the subject of a case
C.     To identify other agents who have worked on a case
D.     To provide links to collaboration resources for agents

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