How to get the Case Number using ThreadID from Apex Class:

using ThreadID, we can get the relevant Case Number using “getCaseIdFromEmailThreadId” method. see the below example for your reference:
String emailThreadId = ’00DD0CG3j._500D0ZaQLq’;
// Call Apex method to retrieve case ID from email thread ID
ID caseId = Cases.getCaseIdFromEmailThreadId(emailThreadId);
system.debug(‘caseId:::’ + caseId);

Same way we can prepopulate the Case ThreadID using formula fields,

Here ThreadID is nothing but its a combination of Your Salesforce ORG ID and Case ID.

Written by 

3x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

Leave a Reply

Your email address will not be published.