Select Email Action is not availble in Salesforce Macro Creation – Trailhead

When I’m trying to create a macro from the trailhead instructions some actions are not visible even though they are already added on the page layout, to resolve this please follow the below instructions:

1) Select Active Case Tab -> Click on Done
2) Click on Drop Down you will get Select Email Action is missing.

Solution to appear the Select Email Action while creating a Salesforce Macro.

Step 1: Enable Email-to-Case From Setup in the Email-to-Case Settings (https://trailhead.salesforce.com/content/learn/modules/service_basics/service_basics_create_customer_channels)
Step 2: Enable Macro Browser in the Sample Console under Apps (https://trailhead.salesforce.com/content/learn/modules/service_macros/service_macros_setup)
Under Choose Console Components, add Macro Browser.
Under Assign to Profiles, set System Administrator to Visible.
Step 3: Enable Case Feed Actions and Feed Items checkbox checked in the Support Settings for cases.
Step 4: Email Deliverability Should be “All email” in the Access level dropdown (Setup -> Deliverability).
Step 5: Case PageLayout, Enable Email Quick Action in case feed layout (Setup -> Case -> PageLayout -> Quick Actions -> Enable Email under the Quick Actions in the Salesforce Classic Publisher Section.
Trailhead Module of Create and Run Macros – https://trailhead.salesforce.com/content/learn/modules/service_macros/service_macros_create

Reference:
https://success.salesforce.com/answers?id=9063A000000iUx9QAE
https://trailhead.salesforce.com/help?article=Service-Cloud-Macros-Trailhead-Challenge-Help

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I am Sakthivel Madesh, a certified Salesforce Developer & Administrator working on Salesforce Technology since 2011. I am currently working in IBM Austraila as Sr. Salesforce Developer. I have worked on multiple technologies Like PHP, Java, Salesforce, I am very passionate about Salesforce and to earn 10 Salesforce Certification. I love Trailhead for learning Salesforce Skill and Become a Trailhead Ranger too. I Love to Learn & Share my Salesforce knowledge to Salesforce Learners/Beginner using My Blog and Salesforce Community.

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