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SALESFORCE

Case detail to open an Salesforce Service Console page from an external URL

August 13, 2018 Sakthivel Madesh0 Comments

Case detail to open an Salesforce Service Console page from an external URL Case in Salesforce is normally pretty simple way to append case id like below: https://cs18.mysalesforce.com/{Case.Id} the above to open in Classic view or Lightening based on the…

How to get the Case Number using ThreadID from Apex Class

February 25, 2014 Sakthivel Madesh0 Comments

How to get the Case Number using ThreadID from Apex Class: using ThreadID, we can get the relevant Case Number using “getCaseIdFromEmailThreadId” method. see the below example for your reference: String emailThreadId = ’00DD0CG3j._500D0ZaQLq’; // Call Apex method to retrieve…

APEX SALESFORCE Salesforce.com

Generating Salesforce Case Thread Id Using Apex Class

November 14, 2013February 12, 2014 Sakthivel Madesh0 Comments

Generating Salesforce Case Thread Id Using Apex Class Case Thread ID: “Case Thread_Id” Use for Preventing New Cases and Only Allowing Case Updates via Email. Case Thread ID contatins the combination of Organization Id and Case ID. Example: VALID ref:_00Dc0LQjo._500c024Dru:ref…