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Configuration SALESFORCE Salesforce Flow

Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta

September 28, 2021September 29, 2021 Khyati Mehta0 Comments

Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta Live WebChats is one of the most important feature of Salesforce Service Cloud. It is a pretty powerful tool. Web chat is one such…

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Configuration SALESFORCE Salesforce Flow

Skill Based Routing via Salesforce Flow – Khyati Mehta

September 16, 2021September 16, 2021 Khyati Mehta0 Comments

Skill Based Routing via Salesforce Flow – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned to the agent. Omni-Channel routes the work to the first…

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Configuration SALESFORCE

Skill Based Routing via Apex in Salesforce – Khyati Mehta

September 7, 2021September 7, 2021 Khyati Mehta0 Comments

Skill Based Routing via Apex in Salesforce – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned to the agent. Omni-Channel routes the work to the…

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Configuration SALESFORCE

Step by Step about Queue Based Routing in Salesforce – Khyati Mehta

August 23, 2021August 23, 2021 Khyati Mehta0 Comments

Step by Step about Queue Based Routing in Salesforce – Khyati Mehta Omni-Channel is a Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents. There…

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SALESFORCE

Case detail to open an Salesforce Service Console page from an external URL

August 13, 2018 Sakthivel Madesh0 Comments

Case detail to open an Salesforce Service Console page from an external URL Case in Salesforce is normally pretty simple way to append case id like below: https://cs18.mysalesforce.com/{Case.Id} the above to open in Classic view or Lightening based on the…

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APEX Configuration SALESFORCE Salesforce Interview Questions Salesforce.com

How to get the Case Number using ThreadID from Apex Class

February 25, 2014 Sakthivel Madesh0 Comments

How to get the Case Number using ThreadID from Apex Class: using ThreadID, we can get the relevant Case Number using “getCaseIdFromEmailThreadId” method. see the below example for your reference: String emailThreadId = ’00DD0CG3j._500D0ZaQLq’; // Call Apex method to retrieve…

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APEX SALESFORCE Salesforce.com

Generating Salesforce Case Thread Id Using Apex Class

November 14, 2013February 12, 2014 Sakthivel Madesh0 Comments

Generating Salesforce Case Thread Id Using Apex Class Case Thread ID: “Case Thread_Id” Use for Preventing New Cases and Only Allowing Case Updates via Email. Case Thread ID contatins the combination of Organization Id and Case ID. Example: VALID ref:_00Dc0LQjo._500c024Dru:ref…

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Salesforce MVP

SALESFORCE MVP 2021

SFDC Learn & Share – YouTube

SFDC Learn & Share - YouTube

SALESFORCE CONSULTING & IMPLEMENTATION

Techforce Services

Salesforce MVP 2020 – Success Journey

Salesforce MVP 2020 – Success Journey Blog Series

TRAILHEAD PROFILE

https://trailblazer.me/id?uid=sakthivel

Answer Leader @ Salesforce Community

Sakthivel Madesh Answer Leader Trailblazer Community

Top Salesforce Blog 2021 – SFBEN

Top Salesforce Blog 2020 - SFBEN

Top Salesforce Expert – masonfrank

Sakthivel Madesh

Best Salesforce Blogs for Developers – inspire planner

Best Salesforce Blogs for Developers - inspire planner

Salesforce Developer Blog

 Salesforce Developer Blogs

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Meet, @msakthivel83 A Sr. Salesforce Developer at Techforce Services, 15x Salesforce Certified, and 5x Trailhead Ranger!

We are grateful for all that this #SalesforceAnswersLeader brings to the #TrailblazerCommunity.

See how he tackles this question about Activites: https://t.co/f1RerAHPaC pic.twitter.com/qFIWdZNklB

— Salesforce Success Cloud (@asksalesforce) March 19, 2019

SFDC Hero of the Month – July 2019

Hey Guys, Its time to announce the results of #SFDC hero of the month July and he is none other than the most reputed and highly dedicated Mr. Shakthivel. Congrats @msakthivel83 #SalesforceOhana #saasnic #sfdc #Congratulations pic.twitter.com/cc5xizcH3n

— SFDC Hero of the Month (@SFDC_HERO) July 31, 2019

#Congratulations @msakthivel83 #Hero ofthe month #july2019

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