Salesforce.com Lightning and Lightning Web Component – Learn & Share
Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta Live WebChats is one of the most important feature of Salesforce Service Cloud. It is a pretty powerful tool. Web chat is one such…
Read MoreSkill Based Routing via Salesforce Flow – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned to the agent. Omni-Channel routes the work to the first…
Read MoreSkill Based Routing via Apex in Salesforce – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned to the agent. Omni-Channel routes the work to the…
Read MoreStep by Step about Queue Based Routing in Salesforce – Khyati Mehta Omni-Channel is a Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents. There…
Read MoreCase detail to open an Salesforce Service Console page from an external URL Case in Salesforce is normally pretty simple way to append case id like below: https://cs18.mysalesforce.com/{Case.Id} the above to open in Classic view or Lightening based on the…
Read MoreHow to get the Case Number using ThreadID from Apex Class: using ThreadID, we can get the relevant Case Number using “getCaseIdFromEmailThreadId” method. see the below example for your reference: String emailThreadId = ’00DD0CG3j._500D0ZaQLq’; // Call Apex method to retrieve…
Read MoreGenerating Salesforce Case Thread Id Using Apex Class Case Thread ID: “Case Thread_Id” Use for Preventing New Cases and Only Allowing Case Updates via Email. Case Thread ID contatins the combination of Organization Id and Case ID. Example: VALID ref:_00Dc0LQjo._500c024Dru:ref…
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