Use of Twilio.com and Salesforce

it is a web-service API for businesses to build scalable, reliable communications apps that make and receive SMS & Phone Calls.
You can use Twilio for below ways:

Lead Generation
Voice Broadcast
Company Phone
IVR
Click-to-call
Voicemail Transcription

You can learn more about Twilio.com and then sign up for a free account to get started. They have really a very good documentation with a lot of sample code with example scenarios to get you up and running.

Salesforce Implementation:

we can implement the twilio and salesforce, see the library files using below links:

https://twilio-salesforce.readthedocs.org/en/latest/index.html

https://www.twilio.com/blog/2012/03/twilio-for-salesforce-how-to-answer-incoming-calls-with-your-crm.html

https://twilio-salesforce.readthedocs.org/en/latest/usage/twiml.html

http://twilio-salesforce.readthedocs.org/en/latest/usage/messages.html

Written by 

Salesforce MVP | Lightning Champion | 16x Salesforce Certified | Application Architect | 6x Trailhead Ranger | Techforce Services | Australia

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