What can a service representative do using macros?

1. Automatically attach relevant articles to a case based on a keyword search.
2. Automatically run bulk macros on records from more than one object list view at a time.
3. Automatically create a report to track customer support issues by type.
4. Automatically post responses to social networks such as Twitter and Facebook.

Ans: 1 & 4

 

 

 

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Salesforce MVP | Lightning Champion | 16x Salesforce Certified | Application Architect | 6x Trailhead Ranger | Techforce Services | Australia

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