What can a service representative do using macros?

1. Automatically attach relevant articles to a case based on a keyword search.
2. Automatically run bulk macros on records from more than one object list view at a time.
3. Automatically create a report to track customer support issues by type.
4. Automatically post responses to social networks such as Twitter and Facebook.

Ans: 1 & 4





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I am Sakthivel Madesh, a certified Salesforce Developer & Administrator working on Salesforce Technology since 2011. I am currently working in IBM Austraila as Sr. Salesforce Developer. I have worked on multiple technologies Like PHP, Java, Salesforce, I am very passionate about Salesforce and to earn 10 Salesforce Certification. I love Trailhead for learning Salesforce Skill and Become a Trailhead Ranger too. I Love to Learn & Share my Salesforce knowledge to Salesforce Learners/Beginner using My Blog and Salesforce Community.

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