What can a service representative do using macros?

1. Automatically attach relevant articles to a case based on a keyword search.
2. Automatically run bulk macros on records from more than one object list view at a time.
3. Automatically create a report to track customer support issues by type.
4. Automatically post responses to social networks such as Twitter and Facebook.

Ans: 1 & 4




Written by 

Salesforce MVP | Lightning Champion | 17x Salesforce Certified | Application Architect | 7x Trailhead Ranger | Techforce Services | Australia

Leave a Reply

Your email address will not be published. Required fields are marked *