What can support agents do using Live Agent?
View customer chat transcripts and visitor records within Chatter.
Manage chat sessions with customers within a Facebook feed.

 

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2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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What can support agents do using Live Agent?
View customer chat transcripts and visitor records within Chatter.
Manage chat sessions with customers within a Facebook feed.

Written by 

2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

Leave a Reply

Your email address will not be published. Required fields are marked *