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What is a capability of Live Agent

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by October 26, 2012 Release, SALESFORCE

What is a capability of Live Agent?

A. Convert customer chats to leads in Salesforce
B. Integrate with the Service Cloud console
C. Direct chat requests to agents with multiple skills
D. Receive alerts for incoming chats in any browser

 

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What is a capability of Live Agent?

Be First!
by October 8, 2012 Uncategorized

What is a capability of Live Agent?

Direct chat requests to agents with multiple skills
Integrate with the Service Cloud console

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