What is a capability of Live Agent?

A. Convert customer chats to leads in Salesforce
B. Integrate with the Service Cloud console
C. Direct chat requests to agents with multiple skills
D. Receive alerts for incoming chats in any browser

 

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2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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What is a capability of Live Agent?

Direct chat requests to agents with multiple skills
Integrate with the Service Cloud console

Written by 

2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

Leave a Reply

Your email address will not be published. Required fields are marked *