August 2013

Service Cloud Integration Toolkit Developers Guide: Service Cloud Integration Toolkit Developers Guide:- http://www.salesforce.com/us/developer/docs/api_console/index.htm Canvas Developer Guide:- http://www.salesforce.com/us/developer/docs/platform_connectpre/canvas_framework.pdf

What statement is true about Chatter Answers? Chatter Answers licenses are required for Salesforce organizations and Communities. Users can access Chatter Answers from a standard Q&A tab. Chatter Answers replaces…

What is a feature of the improved Setup user interface? The Setup menu items are organized into goal-based categories. The Setup link appears as an option with the Force.com app…

When creating a custom formula fields, what return type returns a true of false value? Binary Checkbox Boolean Yes/No

What is included in a Chatter topic detail page? Posts by users that include the hashtag or topic A leaderboard of users discussing the topic A list of members who…

What statement is true about the Opportunity Splits feature? Enabling Opportunity Splits automatically add the Opportunity Owner role to opportunities. Revenue splits must total 100% of the amount generated by…

What is a capability of enhanced report and dashboard folder sharing? Access to the reports or dashboards in a folder rolls up through the role hierarchy. Reports or dashboards can…

What is a feature of Salesforce knowledge? The solution hierarchy dictates article visibility for community users. A link from one article to another still works if the article URL name…

How can Salesforce Communities be used? Partners can log into a Partner Portal to work with internal sales users. Customers can get answers to their product and support questions. Employees…

What is a capability of Salesforce Ideas? Reputation levels are calculated separately for each zone. Ideas can be accessed in any Salesforce Community. Assignment rules route ideas to the correct…