How can users increase their Chatter influence? Comment on other people’s posts. Share files and links.
October 2012
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How can the system overview page be used? Click on statistics to get more details about an organization’s usage. View usage data and limits for an organization’s custom objects and …
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What is a feature of Chatter Answers in a customer portal? Agents can send private Chatter invitations to external customers. Answers from the community and support agents are visible to …
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How can an organization customers use Chatter Answers? Sign in with a Facebook login instead of having to create a Chatter Answers account. Post questions on the organization’s portal and …
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What is a capability of Chatter Messenger? Display user chat availability Create a list of favorite users Upload and share files
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What is an enhancement to Case Feed? Visualforce components to customize the Email and Portal publishers Additional web-to-case options in the Portal publisher
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How can a support agent use Salesforce Knowledge? Embed video content into articles using the HTML editor. View history of article publishing events, versions, and field changes.
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What is a capability of joined reports? Summary values can be calculated using data from multiple blocks. Values from multiple blocks can be displayed on a chart.
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What is a capability of Visual Workflow? Activate multiple versions of a flow Build reusable flows for common tasks Sort and limit dynamic choices
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What is a capability of Live Agent? Direct chat requests to agents with multiple skills Integrate with the Service Cloud console