What is a capability of Live Agent?
A. Convert customer chats to leads in Salesforce
B. Integrate with the Service Cloud console
C. Direct chat requests to agents with multiple skills
D. Receive alerts for incoming chats in any browser
3x Salesforce MVP | Platform Champion | 20x Salesforce Certified | MuleSoft Certified | All Star Ranger | TechForce Services | Sydney | Australia
What is a capability of Live Agent?
Direct chat requests to agents with multiple skills
Integrate with the Service Cloud console
3x Salesforce MVP | Platform Champion | 20x Salesforce Certified | MuleSoft Certified | All Star Ranger | TechForce Services | Sydney | Australia
