October 2012

Which option is available when editing a chart component in the dashboard builder? A. Change which groupings to show B. Change the chart to a combination chart C. Change which …

What is a capability of Live Agent? A. Convert customer chats to leads in Salesforce B. Integrate with the Service Cloud console C. Direct chat requests to agents with multiple …

What is a capability of Visual Workflow? A. Create a copy of an existing element B. Build reusable flows for common tasks C. Sort and limit dynamic choices D. Redirect …

What is a capability of joined reports? A. Values from multiple blocks can be displayed on a chart. B. Summary values can be calculated using data from multiple blocks. C. …

How can a support agent use Salesforce Knowledge? A. View history of article publishing events, versions, and field changes. B. Publish an article to the public knowledge base from the …

What is an enhancement to Case Feed? A. Additional web-to-case options in the Portal publisher B. Related list links instead of buttons on the Case Detail page C. Visualforce components …

What is a capability of Chatter Messenger? A. Upload and share files B. Invite users to group chats C. Create a list of favorite users D. Display user chat availability …

How can an organization’s customers use Chatter Answers? A. Sign in with a Facebook login instead of having to create a Chatter Answers account. B. Post questions on the organization’s …

Helpful Files The following files may be useful when trying to write your PVM programs in this class. The online UNIX Dictionary of over 40,000 words: /usr/dict/words The UNIX dictionary …

Useful Links For Unix and Linux: Linux for the Desktop Fedora Fedora Core is derived from the original Red Hat Linux distribution, and it is aimed towards home users. Ubuntu …