How can an administrator use Salesforce Knowledge? A. Create Knowledge Actions for article type approval processes. B. Enable history tracking for specific articles. C. Assign an article approval step to …
SALESFORCE
-
- ReleaseSALESFORCE
What is an advantage of using Chatter Messenger over other methods of communication, such as email and external chat programs
What is an advantage of using Chatter Messenger over other methods of communication, such as email and external chat programs? A. Creates a trackable audit trail B. Is fully integrated …
-
Which option is available when editing a chart component in the dashboard builder? A. Change which groupings to show B. Change the chart to a combination chart C. Change which …
-
What is a capability of Live Agent? A. Convert customer chats to leads in Salesforce B. Integrate with the Service Cloud console C. Direct chat requests to agents with multiple …
-
What is a capability of Visual Workflow? A. Create a copy of an existing element B. Build reusable flows for common tasks C. Sort and limit dynamic choices D. Redirect …
-
What is a capability of joined reports? A. Values from multiple blocks can be displayed on a chart. B. Summary values can be calculated using data from multiple blocks. C. …
-
How can a support agent use Salesforce Knowledge? A. View history of article publishing events, versions, and field changes. B. Publish an article to the public knowledge base from the …
-
What is an enhancement to Case Feed? A. Additional web-to-case options in the Portal publisher B. Related list links instead of buttons on the Case Detail page C. Visualforce components …
-
What is a capability of Chatter Messenger? A. Upload and share files B. Invite users to group chats C. Create a list of favorite users D. Display user chat availability …
-
How can an organization’s customers use Chatter Answers? A. Sign in with a Facebook login instead of having to create a Chatter Answers account. B. Post questions on the organization’s …