Home SALESFORCERelease How can an administrator control which Salesforce Knowledge articles are visible to customers in the Service Cloud portal

How can an administrator control which Salesforce Knowledge articles are visible to customers in the Service Cloud portal? 

Assign article type visibility using roles.
Assign article type visibility using custom components.
Assign data category visibility using profiles.
Assign data category visibility using roles.

 

You may also like

Leave a Comment