SFDC

What can users do on a topic detail page? Endorse other people as knowledgeable about the topic. View people who are knowledgeable about the topic. Rank knowledgeable people by level …

How can Salesforce Knowledge be used in the Salesforce Console? A sales rep can search for articles using the Knowledge footer while viewing an opportunity. A support agent can track …

What can an administrator do using SalesforceA on a mobile device? Assign a user to a custom profile. Reset a users password. Create a new user. Assign a permission set …

What is a capability of Collaborative Forecasts? Show forecasts by territory in the Forecasts tab. Filter forecast report data using the “My direct reports” filter. View different types of forecasts …

Which Salesforce feature is used to create cases from the Salesforce side panel in Outlook? Workflow actions Email-to-case Web-to-case Global create actions

How can the Salesforce Console be used? Support agents can split workspaces across multiple screens. Sales reps can access multiple component types in a single sidebar. Support agents can personalize …

What is a capability of Salesforce Orders? Account and contract fields on an order can be modified. An order can be associated with multiple price books. Reduction orders can be …

How can an administrator control access to the Salesforce1 mobile application? Assign the Mobile User a standard profile. Define which users have login access. Create and assign a mobile configuration. …

What is a capability of Case Feed? Add inline images to emails from the publisher. Drag and drop attachments into emails. Use @mentions to reference Chatter External users. Continue a …

What is a capability of the Data Import Wizard? Example import values are displayed to help with field mapping. Records can be imported for all standard and custom objects. An …