What is a use case for the Social Accounts and Contacts feature?
A sales user can research an account by viewing YouTube videos from the account record.
A support agent can view a pop-up screen with the contact’s Facebook profile based on their connection.

 

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2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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What is a use case for the Social Accounts and Contacts feature?
A sales user can research an account by viewing YouTube videos from the account record.
A support agent can view a pop-up screen with the contact’s Facebook profile based on their connection.

Written by 

2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

Leave a Reply

Your email address will not be published. Required fields are marked *