February 2014

capability of Chatter Answers Users can view Questions and Ideas activity on Chatter profiles. Users can save drafts of questions and answers to be posted later. Users can post private …

capability of Collaborative Forecasts View the forecast separately for each product family. View the forecast for specific periods in a custom fiscal year. Reflect split revenue amounts in the forecast. …

What is a capability of Entitlement Management Define criteria-based sharing rules for an entitlement process. Execute a flow when a milestone is met or violated. View the countdown time to …

What is a capability of embedded analytics Report charts can be used to show data from tabular, summary, and joined reports. An embedded chart can be used to share report …

How can an administrator customize Live Agent Configure agent settings to accept chats from the Q&A tab. Configure automated chat invitations to route chats to agents with specific skills. Add …

What is a capability of Salesforce Identity Require users to use a time-based token when logging into Salesforce outside the trusted IP ranges. Require users to have a High Assurance …

How can an administrator or developer restrict users from seeing other users in the organization Enable the “Restrict Access to Users” permission for all users. Create a sharing rule to …

How can the Salesforce Console for Sales be customized Developers can create custom console components to display sales information. Administrators can add custom buttons to the navigation tab and the …

What is a true statement regarding Salesforce Knowledge Users can create and publish articles without the Manage Articles permission. Users can search and view articles without a Knowledge User license. …

How can an administrator customize Salesforce Console? Add a dashboard component to the Highlights Panel. Add related lists to the Interaction Log Layout. Add the Most Recent Tabs component to …