How does Smart Search help users find information in Salesforce? Arranges search results from most to least used. Tracks which objects are used and how often.
Sakthivel Madesh
Sakthivel Madesh
3x Salesforce MVP | Platform Champion | 22x Salesforce Certified | MuleSoft Certified | All Star Ranger | TechForce Services | Sydney | Australia
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How can users increase their Chatter influence? Comment on other people’s posts. Share files and links.
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How can the system overview page be used? Click on statistics to get more details about an organization’s usage. View usage data and limits for an organization’s custom objects and …
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What is a feature of Chatter Answers in a customer portal? Agents can send private Chatter invitations to external customers. Answers from the community and support agents are visible to …
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How can an organization customers use Chatter Answers? Sign in with a Facebook login instead of having to create a Chatter Answers account. Post questions on the organization’s portal and …
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What is a capability of Chatter Messenger? Display user chat availability Create a list of favorite users Upload and share files
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What is an enhancement to Case Feed? Visualforce components to customize the Email and Portal publishers Additional web-to-case options in the Portal publisher
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How can a support agent use Salesforce Knowledge? Embed video content into articles using the HTML editor. View history of article publishing events, versions, and field changes.
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What is a capability of joined reports? Summary values can be calculated using data from multiple blocks. Values from multiple blocks can be displayed on a chart.
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What is a capability of Visual Workflow? Activate multiple versions of a flow Build reusable flows for common tasks Sort and limit dynamic choices