What is a capability of Live Agent? Direct chat requests to agents with multiple skills Integrate with the Service Cloud console
Sakthivel Madesh
Sakthivel Madesh
3x Salesforce MVP | Platform Champion | 22x Salesforce Certified | MuleSoft Certified | All Star Ranger | TechForce Services | Sydney | Australia
-
-
Which option is available when editing a chart component in the dashboard builder? Change which summary fields to show Change the chart to a combination chart Change which groupings to …
-
What is an advantage of using Chatter Messenger over other methods of communication, such as email and external chat programs? Triggers email notifications Auto-populates chat lists
-
How can an administrator use Salesforce Knowledge? Create Knowledge Actions for article type approval processes. Enable history tracking for specific articles.
-
When creating a non-required lookup field, which option is available to control what happens when the lookup record is deleted? Don’t allow deletion of the lookup record that’s part of …
-
What is a feature of Forecasts? Sales representatives can view the percentage of quota attained for each forecast category. Sales managers can view the monthly sales quotas for members of …
-
Which Site.com license should be assigned to a user who has the Designer role on one site and the Contributor role on another site? Publisher
-
How to convert sObject to String in Apex To convert sObject to String in Apex, below i s the simple code Example: public sObject searchAccount; String objType = String.valueOf(searchAccount);
-
How to get Salesforce.com Organization ID? To get Salesforce.com Organization ID, Go to Administration Setup –> Company Profile –> Company Information –> Salesforce.com Organization ID.
-
How to find number of days between two dates using Apex? Integer noOfDays = startDate.daysBetween(endDate);