Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta Live WebChats is one of the most important feature of Salesforce Service Cloud. It …
ConfigurationSALESFORCESalesforce Flow
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Skill Based Routing via Salesforce Flow – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned …
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Skill Based Routing via Apex in Salesforce – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are …
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Step by Step about Queue Based Routing in Salesforce – Khyati Mehta Omni-Channel is a Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of …
