Release

What is a capability of Visual Workflow? Choose 2 answers Allow a user to select multiple choices for a question. Allow a user to select the time from a popup …

What is a function of Chatter polls? Report on activity levels of followers and group members. View hashtag usage among followers and group members. Request votes from followers and group …

An administrator needs to create a permission set for users with different license types. What should the user license setting be? All None Standard Salesforce Note: Select the type of …

What is a capability of Chatter Answers when using the Service Cloud Console? Choose 2 answers Support agents can invite customers into a private Chatter group. Administrators can create custom …

How can an administrator use the Case to Data Category Mapping feature in Salesforce Knowledge? Allow support agents to create and manage data categories. Pre-populate article search filters based on …

How can a customized opportunity team be used? Choose 2 answers Display the opportunity amount split for each team member. Email team members when they are added to an opportunity …

How can an administrator enhance Case Feed? Choose 2 answers Allow support users to save email drafts and submit emails for approval. Configure a custom button in the Email publisher …

How can an administrator control which Salesforce Knowledge articles are visible to customers in the Service Cloud portal?  Assign article type visibility using roles. Assign article type visibility using custom …

What is a feature of Chatter Answers in a customer portal? Agents can send private Chatter invitations to external customers. Answers from the community and support agents are visible to …

How can the system overview page be used? Click on statistics to get more details about an organization’s usage. View usage data and limits for an organization’s custom objects and …