Queue Based Routing

Skill Based Routing via Salesforce Flow – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned …

Skill Based Routing via Apex in Salesforce – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are …

Step by Step about Queue Based Routing in Salesforce – Khyati Mehta Omni-Channel is a Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of …