Skill Based Routing via Salesforce Flow – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned …
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Skill Based Routing Omni-Channel
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Skill Based Routing via Apex in Salesforce – Khyati Mehta
by Khyati Mehtaby Khyati MehtaSkill Based Routing via Apex in Salesforce – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are …
