2012

How can a website publisher use Siteforce data service? Display a list of products and descriptions to customers. Display product pricing to a specified set of customers.

What can support agents do using Live Agent? View customer chat transcripts and visitor records within Chatter. Manage chat sessions with customers within a Facebook feed.

What is a use case for the Social Accounts and Contacts feature? A sales user can research an account by viewing YouTube videos from the account record. A support agent …

How can a filter be used on a dashboard? Filter the data displayed on a dynamic dashboard. Filter the data by values in a specified range.

How can an object be modified with schema builder? Create a relationship to a custom object. Add custom fields to a standard object.

What can a user do when creating a report in the report builder? Add multiple report types to expand the set of data available. Add blocks to display records with …

Where can an administrator configure the system usage messages that appear on the Force.com home page? System overview page.

What can a user do when creating a report in the report builder? Filter the report to display records with no specific related child records. Add multiple report types to …

How can Salesforce Knowledge be used? An administrator can activate and customize the validation status picklist. A support representative can author an article and attach it to an open case.

What is a consideration when working with Chatter Answers? Case management, portal, and Salesforce Knowledge are configuration requirements.