SALESFORCE

How can Salesforce Knowledge be used? An administrator can activate and customize the validation status picklist. A support representative can author an article and attach it to an open case.

Where can an administrator configure the system usage messages that appear on the Force.com home page? System overview page.  

What can a user do when creating a report in the report builder? Add multiple report types to expand the set of data available. Add blocks to display records with …

How can an object be modified with schema builder? Create a relationship to a custom object. Add custom fields to a standard object.

How can a filter be used on a dashboard? Filter the data displayed on a dynamic dashboard. Filter the data by values in a specified range.  

What is a use case for the Social Accounts and Contacts feature? A sales user can research an account by viewing YouTube videos from the account record. A support agent …

What can support agents do using Live Agent? View customer chat transcripts and visitor records within Chatter. Manage chat sessions with customers within a Facebook feed.  

How can a website publisher use Siteforce data service? Display a list of products and descriptions to customers. Display product pricing to a specified set of customers.  

What is a use case for dynamic visualforce components? The data determines the arrangements of components on a page. Content displayed on a page varies based on a user’s permission. …

What does the System Overview page display?                                 Choose 2 answers  A.     Schema usage B.     Governor limits usage    C.     API limits usage