CASE

Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta Live WebChats is one of the most important feature of Salesforce Service Cloud. It …

Skill Based Routing via Salesforce Flow – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned …

Skill Based Routing via Apex in Salesforce – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are …

Step by Step about Queue Based Routing in Salesforce – Khyati Mehta Omni-Channel is a Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of …

Case detail to open an Salesforce Service Console page from an external URL Case in Salesforce is normally pretty simple way to append case id like below: https://cs18.mysalesforce.com/{Case.Id} the above …

How to get the Case Number using ThreadID from Apex Class: using ThreadID, we can get the relevant Case Number using “getCaseIdFromEmailThreadId” method. see the below example for your reference: …

Generating Salesforce Case Thread Id Using Apex Class Case Thread ID: “Case Thread_Id” Use for Preventing New Cases and Only Allowing Case Updates via Email. Case Thread ID contatins the …