Lead

Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta Live WebChats is one of the most important feature of Salesforce Service Cloud. It…

Skill Based Routing via Salesforce Flow – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are assigned…

Skill Based Routing via Apex in Salesforce – Khyati Mehta Skills-based routing looks at the skills required to complete a work item and matches these to the skills that are…

Step by Step about Queue Based Routing in Salesforce – Khyati Mehta Omni-Channel is a Customer Service and Console based Salesforce feature that helps automatic routing of different kinds of…

Web-to-Lead Lead Form Details not Captured to Salesforce Lead Object Web-to-Lead form is not Captured filled values in Salesforce Leads object, then in your form add this below two lines…