Service Cloud

Step by Step Guide to Configure Live Web Chats in Salesforce Service Cloud – Khyati Mehta Live WebChats is one of the most important feature of Salesforce Service Cloud. It …

Administrator Certification Maintenance Winter 19 – Trailhead Challenge Administrator Certification Maintenance Winter 19 | Trailhead Challenge Change Owner (Lead/Case/Custom Object) List View Search Territory Forecasts (Opportunity Revenue by Territory) Decimal …

Platform App Builder Certification Maintenance Winter 19 – Trailhead Challenge Platform App Builder Certification Maintenance Winter 19 | Trailhead Challenge Deployment Options for Processes and Flows (with Active status) Survey …

Use All Service Cloud the Tools Together – Trailhead Challenge Use All Service Cloud the Tools Together | Trailhead Challenge | Service Console App | Lightning Console App | Macros …

Create a Macro and Quick Text – Trailhead Challenge Create a Macro and Quick Text | Trailhead Challenge | Service Console App | Lightning Console App | Macros | Quick …

Customize your Service Console app – Trailhead Challenge Customize your Service Console app | Trailhead Challenge | Service Console App | Lightning Console App | Macros | Quick Text | …

Salesforce Platform App Builder Release Exam – Summer 18     Which feature can an App Builder use to get an industry certification number for an account based on its …

Case detail to open an Salesforce Service Console page from an external URL Case in Salesforce is normally pretty simple way to append case id like below: https://cs18.mysalesforce.com/{Case.Id} the above …

Salesforce Administrator Certification Release Exam – Summer 18   Sales and Analytics Admin Question and Answers: In what type of format does a field, using the data type Time, appear …

Setup Audit fields and Update Records feature in Salesforce Winter 16 release What is Audit fields feature? This feature allow us to migrate created date, last modified date, created by …