How can an administrator customize Live Agent

Configure agent settings to accept chats from the Q&A tab.
Configure automated chat invitations to route chats to agents with specific skills.
Add pre-recorded voice greetings and music to chat invitations.
Add images, animations, and custom agent names to chat invitations.

Written by 

Salesforce MVP | Lightning Champion | 16x Salesforce Certified | Application Architect | 6x Trailhead Ranger | Techforce Services | Australia

Leave a Reply

Your email address will not be published. Required fields are marked *

*