How can an administrator customize Live Agent

Configure agent settings to accept chats from the Q&A tab.
Configure automated chat invitations to route chats to agents with specific skills.
Add pre-recorded voice greetings and music to chat invitations.
Add images, animations, and custom agent names to chat invitations.

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2x Salesforce MVP | Platform Champion | 18x Salesforce Certified | MuleSoft Certified | 8x Trailhead Ranger | TechForce Services | Sydney | Australia

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