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How can an administrator customize Live Agent

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by February 28, 2014 Certification, Release, SALESFORCE

How can an administrator customize Live Agent

Configure agent settings to accept chats from the Q&A tab.
Configure automated chat invitations to route chats to agents with specific skills.
Add pre-recorded voice greetings and music to chat invitations.
Add images, animations, and custom agent names to chat invitations.

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